SyncMe Billing & Subscription Guide

SyncMe Billing & Subscription Guide

What is SyncMe?
Managing multiple online stores often means jumping between dashboards, manually updating inventory, and constantly checking if product listings and orders are aligned across platforms. As your business grows, this process quickly becomes time-consuming and prone to mistakes.

Manage Your Billing and Subscription in SyncMe

SyncMe makes it easy to manage your subscription, track your plan usage, and upgrade your workspace as your business grows. From the Billing page, you can view your current plan, check bundle limits, update payment details, and access invoices in one place.

In this guide, you’ll learn how to access the Billing section, understand your subscription details, compare available plans, and manage your payments.

🚀 Start Your Free Trial

To follow this guide, you’ll need a SyncMe account. SyncMe offers a Free Trial, so you can try the platform and access the dashboard for free.

👉 Create your account (no credit card required)

⚙️ Accessing the Billing Page

You can open Billing from the main menu. On the Billing page, you’ll see two tabs:


Figure 1. Accessing the Billing page

Subscription: Current plan details, payment information, bundle usage, and invoices.

Plans: Compare plans and subscribe (monthly or yearly).

💳 Subscription Tab (Current Plan & Payment Details)

The Subscription tab is your “status page” for billing. It shows your plan name, the subscription start date, and the plan price. If a payment method is on file, you will see a masked card summary (only the last digits are shown).

Figure 2. Subscription Page

Key elements in this screen:

  1. Payment Details: Shows the saved payment method (if any), current plan, start date, and plan price.
  2. Manage Subscription: Opens the subscription management flow (commonly used to update payment method, change plan, or cancel).
  3. Recent Transactions: Displays invoices and billing history when available.

⬆️ Free Plan: Upgrading Your Plan

If you are currently on the Free Plan, the main action button becomes “Upgrade Your Plan.” This takes you directly to the Plans tab so you can choose a paid subscription.

Figure 3. Free Plan view with the “Upgrade Your Plan” button.

To upgrade from Free Plan:

1.     Go to Billing → Subscription.

2.     Select Upgrade Your Plan.

3.     In the Plans tab, choose Monthly or Yearly.

4.     Select Subscribe under the plan you want and follow the payment prompts.

📦 Bundle Details (Usage & Limits)

On the right side of the Subscription tab, Bundle Details shows what you are allowed to use under your current plan and how much you have already consumed. Values are displayed as “used / limit”.

Bundle items explained:

  1. Channels: How many sales channels you can connect (e.g., 1 / 2 means you connected 1 channel and can connect up to 2).
  2. Total Products: How many products you can manage in SyncMe.
  3. AI Assistant Requests: How many AI actions you can run within the billing period (e.g., product generation).
  4. Users: How many team members can access the same workspace.

🧾 Recent Transactions & Invoices

The Recent Transactions section lists invoices and payment records for your account. If you see “No invoices,” it usually means you have not completed a paid transaction yet (for example, you are still on Free Plan). After subscribing to a paid plan, invoices should appear here so you can track and download billing documents.

🗂️ Plans Tab (Monthly vs Yearly)

The Plans tab lets you compare plan tiers and subscribe. You can switch between Monthly and Yearly billing. Yearly billing offers a discount (shown as “Save 20%”) and charges once per year.

Figure 4. Plans tab with Monthly billing selected 

Figure 5. Plans tab with Yearly billing selected 

What you’ll see on each plan card:

  • Price: The monthly rate, and for yearly billing the discounted effective monthly rate plus the total amount charged annually.

  • Subscribe: A button that starts the checkout process for the selected plan.

  • Included limits: A short summary of what the plan includes (Channels, Base Products, AI Assistant Requests, and Users).

📊 Plan Comparison

All prices shown in SyncMe billing are in USD ($).

Plan

Monthly

Yearly (billed annually)

Channels

Base Products

AI Requests 


Users

Starter

$19 / month

$180 / year ($15/mo)

2

100 (Unlimited variations)

250 requests  


1 user

Small Business

$49 / month

$468 / year ($39/mo)

3

300 (Unlimited variations)

700 requests  


2 users
 

Accelerate

$99 / month

$948 / year ($79/mo)

5

1000 (Unlimited variations)

3000 requests 


5 users

Channels Expansion

$199 / month

$1908 / year ($159/mo)

8

3000 (Unlimited variations)

8000 requests 


10 users

ℹ️ Salla / Zid Payment Info (Avoid Duplicate Payments)

If you plan to use a Salla or Zid channel, you may see a banner advising you to upgrade or subscribe through them to prevent duplicate payments. This warning is shown to help you avoid being charged twice, once from SyncMe direct billing and once from the channel provider’s billing.

Recommended approach:

  1. If you already subscribed through Salla/Zid, confirm your SyncMe plan reflects that subscription and avoid subscribing again through SyncMe directly.
  2. If you have not subscribed yet, follow the channel’s recommended upgrade flow (Salla/Zid) when applicable.
  3. If you are unsure which subscription is active, check invoices in Recent Transactions and contact support with your workspace email and channel name.

📈 What Happens When You Reach a Limit?

SyncMe plans include limits for channels, products, AI requests, and users. When you approach or reach a limit, the system should guide you to upgrade to continue growing.

Common examples:

  1. Channels limit reached → you may be prevented from connecting a new channel until you upgrade.
  2. Products limit reached → you may be prevented from importing/creating additional products until you upgrade.
  3. AI requests limit reached → AI features may pause until the next billing cycle reset or until you upgrade.
  4. Users limit reached → you may be prevented from inviting additional team members until you upgrade.

🚀 Start Managing Your Stores with SyncMe

SyncMe helps you manage products, inventory, and orders across multiple sales channels from one centralized dashboard, reducing manual work and keeping your stores aligned.

You can start with a Free Trial to explore the platform and see how SyncMe helps simplify multi-channel management.

👉 Create your SyncMe account and start your Free Trial
👉 Learn about plans and subscriptions: See the Billing & Subscription Guide.

🔗 Related articles 
​Use these next steps after this overview: 

  1. Connect Channels 
  2. Import Your Data
  3. Inventory Syncing 
  4. Orders & Fulfillment Guide 



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